Privacy Policy

1. This website is operated by Hellenistic Investments (Pty) Ltd t/a Lido Hotel. Throughout the site, the terms “we”, “us” and “our” refer to Lido Hotel. The Lido Hotel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

2. SCOPE OF POLICY

Please be aware that this policy applies only to this site. Within this site, you may see links or references to other web sites which are not covered by this policy and are likely to have different information practices. We therefore encourage you to read the privacy policy of each web site you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such web sites.

3. ACTIVE INFORMATION COLLECTION

This site collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g., your full name or information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

(A) REGISTRATION INFORMATION

If you are interested in receiving electronic updates, alerts, and other information from us regarding this site and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

(B) FEEDBACK INFORMATION

We welcome your comments and feedback regarding this Site and our products, services and programs. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

4. PASSIVE INFORMATION COLLECTION

We may use special technologies to passively collect information while you are visiting www.lidohotel.co.za (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit www.lidohotel.co.za, the specific pages you visit, and the address of the web site you visited prior to entering www.lidohotel.co.za. We do not link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this site. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this site.

Below we have summarized the primary means of passive information collection at our Site.

(A) COOKIES

This site uses cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Site uses session cookies so that you do not have to fill in the same information from page to page within www.lidohotel.co.za. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Site.

(B) INTERNET PROTOCOL (IP) ADDRESSES

This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this site, and improve the functions of this site.

5. WHAT DO WE DO WITH YOUR INFORMATION

The personally identifiable information we collect from you will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information regarding site usage, sales, traffic patterns, demographics, and other statistics about our site or those from whom we collect information via www.lidohotel.co.za. We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of its users.

8. INFORMATION ACCESS

We take reasonable steps to ensure that personally identifiable information that you send us via this site is accurate, current, and complete. Toward that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at info@lidohotel.co.za.

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.

9. DATA SECURITY

Although we take reasonable steps to protect the personally identifiable information that you provide via this site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.

10. THIS SITE IS NOT INTENDED FOR USE BY CHILDREN

This site is not directed to, and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.

11. CHANGES TO THIS POLICY

We reserve the right to change this Policy at any time and in our sole discretion. If we do change the Policy, the new Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Policy. We want you to know, however, that before we use or disclose your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. Absent such consent, we will use your personally identifiable information in accordance with the Policy in effect at the time we collected the information. We encourage you to check this Policy periodically and – at a minimum – before each instance in which you provide personally identifiable information via this site.

12. CONTACT INFORMATION

Lido Hotel is located at Penyylane 342-IQ, Vereeniging Road, R82, Eikenhof, Johannesburg, South Africa. Please contact us by email at info@lidohotel.co.za or by telephone on Tel: 081 457 6275 or 081 418 9535.

13. WHAT DO WE DO WITH YOUR INFORMATION

• We use Remarketing with Google Analytics to advertise online.
• Third-party vendors, including Google, may show you ads on sites across the Internet.
• We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve ads based on your past visits to this website.
• We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
• We will use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to optimise how we show you ads across the internet.
• If you would like to opt out of receiving google analytics cookies: see currently available opt outs for the web.
• Using the Ads Settings, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.

Terms & Conditions

Check In:

• Check in time is from 14h00 to 23h00
• Check out time is by 10h00
• Early check-ins & late check-outs can be arranged at an additional fee of R100-00 per hour but cannot be guaranteed as rooms are subject to availability. The same room cannot be guaranteed either.
• Unauthorized early check-ins or late check-outs will be billed accordingly.
• All reservations must be confirmed in writing by completing the check in form & giving your ID or Drivers license for us to make a copy of it. Your reservation will be confirmed once these are complete.
• Guests Checking In will be required to pay a refundable deposit fee of R100 in cases of loss/damage to Lido Hotel’s rooms & property.
• No booking will be confirmed without a copy of the signed terms & conditions, a copy of ID or drivers license, payment of the deposit and payment of stay.

Rooms

• Our rooms sleep a maximum of 2 people.
• Any additional people wanting to share a room would be required to take a additional room or a family room.
• Our rooms are strictly non-smoking
• Any person failing to comply with our non-smoking rule would be liable to pay a R500 penalty.
• Smoking is only allowed outside the building, the balcony of rooms or the designated smoking area.
• Our rooms amenities include satellite TV, complimentary tea & coffee station, and complimentary Wi-Fi. Some rooms do have additional amenities depending on the category which is booked.
• Our rooms do not cater for room service. Meals ordered at the restaurant including breakfast should be eaten in the dining room.

Meals

• Any special meal requirements must be arranged prior to check in
• Breakfast is served from 7h00 until 11h00
• The dining facilities are open for dinner from 06h30 to 20h00
• Please note all food on our menu is halal. You are welcome to forward any dietary requirements in advance.

Laundry Service

• Laundry services are available at an additional cost.
• Laundry services have a 12 to 36-hour turn-around time.
• Lido Hotel does not offer dry cleaning services. .

Pool

• Guests of Lido Hotel are permitted free use of the Pool and Pool area if they are staying at the hotel.

• Should there be an event taking place in the immediate surrounding area or pool area. Guests are asked to please respect the event and other guests which have hired out the venue. The use of the pool would not be advised on such occasions.

• Children are not allowed at the pool area unsupervised.

 

Children

• Rooms at Lido Hotel accommodate a maximum of 2 guests.
• 1 Child 3 years or younger per room may share with his / her parents / guardians at no additional charge.

• Children are not allowed to be left unattended in the rooms at any time.
• Children are not permitted to use the swimming pool unsupervised.
• Use of the swimming pool is only permitted by prior arrangement with management.

Terms & Conditions

• Rates quoted are in South African Rand (ZAR).
• Rates and availability are subject to change without notice.
• A maximum of 2 guests are permitted per room when booking a twin / sharing room and a maximum of 1 guest is permitted per room when booking a single room. Unauthorized guests will be billed at the full rate per person.
• Lido Hotel reserves the right to charge for any damages. Any amount for breakages exceeding this refundable breakage deposit fee to Lido Hotel’s property will be payable before departure. Guests will not be allowed to leave.
• All outstanding bills such as laundry, beverages etc. must be settled before checking out
• Additional services such as laundry, beverage tabs etc. will not be permitted if credit card details have not been received.
•  Lido Hotel reserves the right to change quoted rates accordingly should Government change the percentage level of VAT or introduce any other tax levy.
• All non-guaranteed bookings for groups of guests will be released at Lido Hotels’ discretion should no deposit be made to secure your reservation.
• Guests are requested to keep noise levels down & to respect other guests at Lido Hotel. Guests who do not adhere to this will be asked to vacate the premises by security.
• All rooms are non-smoking. Guests who smoke in the rooms will be charged a penalty of R500.
• Right of admission is reserved & Lido Hotel reserves the right to evict any person/s at any time should there be any irregularities on the guest’s behalf.

 

Cancelations

• All booking amendments or cancellations must be done in writing.

 If there is a:

• Cancellation up to 3 days prior to check-in date – Guests get a refund of 100% of Reservation Value.
• Cancellation within 3 days to check-in – Guests get a refund of 70% of Reservation value.
• Cancellation on the day of check-in or there is a No Show or Early Departure – Guests are responsible for full Reservation Value.