OVERVIEW

This website is operated by The Lido Hotel. Throughout the site, the terms “we”, “us” and “our” refer to The Lido Hotel. The Lido Hotel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Terms & Conditions

ARRIVAL & DEPARTURE TIMES:

  • Check-in Time: After 14h00.
  • Check-out Time: 10h00.

Early arrivals and late departures are subject to availability on full rate.

1.Introduction

The Lido Hotel is a business in the Hospitality industry that markets hotel accommodation, restaurant, wedding venues and conference facilities.

2.Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email or in person

3.Export Restriction

The offering on this website is available to South African and International clients

4.Return and Refunds policy

The provision of services by Lido Hotel is subject to availability . In cases of unavailability, Lido Hotel will inform clients in advance before taking any payments. The Lido Hotel does not do refunds on events and conferences.

Should you for any reason wish to cancel your reservation you will be liable for a percentage cancellation based on booked dates. Please refer to cancellation policy for details. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.

If there is a:
Cancellation up to 3 days prior to check-in date – Guests get a refund of 100% of Reservation Value
Cancellation under 3 days prior to check-in – Guests get a refund of 70% of Reservation value only a 70% refund
Cancellation on the day of check-in or there is a No Show or Early Departure – Guests are responsible for full Reservation Value

5.Child policy
Children under the age of 3 may share the room with the parents, guardians at no additional cost
Children are not allowed to be left unattended in the rooms at any time
Children are not permitted to use the swimming pool unsupervised
Arrangements for a infant cot need to made in advance

6.Customer Privacy Policy

The personally identifiable information we collect from you will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information regarding site usage, sales, traffic patterns, demographics, and other statistics about our site or those from whom we collect information via www.lidohotel.co.za. We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of its users.

7.Payment options accepted

Payment can be made via Visa, Mastercard or by bank transfer into the Lido Hotel’s bank account, the details which will be provided on request

8.Card acquiring and security

Card Transactions will be acquired for Lido Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring banks. DPO Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygateco.za to view their security certificate and security policy

9.Customer details separate from card details

Customer details will be stored by Lido Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO Paygate refer to www.paygate.co.za

10.Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)

11.Responsibility

Lido Hotel takes responsibility for all aspects relating to the transaction including sales of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

12.Country of domicile

The website is governed by the laws of South Africa and Lido Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature

13.Variation

Lido Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice

14.Company Information

The website is run by Pennylane Investments (Pty) Ltd based in South Africa trading as Lido Hotel and with registration number 2018/242665/07

15. Lido Contact details

Company Physical Address: Pennylane 342-Iq, Vereeniging Road, Johannesburg, South Africa.
Email: info@infohotel.co.za
Tel: +27 81 418 9535 or +27 81 457 6275

16. General

Right of admission is reserved
Rooms and venues at the Lido Hotel are all non smoking. There will be a penalty charged if guests to not follow this policy
Lido Hotel is a non-alcoholic venue and no alcohol will be allowed on site

17.Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

18.Privacy Policy

This Site provides a wide range of information to our Site’s visitors. Like many web sites, we also collect information from our visitors, including personally identifiable information (your full name, e-mail address, phone number) and non-personally identifiable information (e.g., aggregate statistics about what parts of our Site are most popular). This privacy policy is designed to tell you about our information collection practices at this site – that is, the ways we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide.

Before using this site – and particularly before submitting personally identifiable information via this site – you should read this entire policy. Use of this site constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personally identifiable information via this site.

Scope of policy

Please be aware that this policy applies only to this site. Within this site, you may see links or references to other web sites which are not covered by this policy and are likely to have different information practices. We therefore encourage you to read the privacy policy of each web site you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such web sites.

Active information collection

This site collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g., your full name or information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

(a) Registration Information

If you are interested in receiving electronic updates, alerts, and other information from us regarding this site and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

(b) Feedback Information

We welcome your comments and feedback regarding this Site and our products, services and programs. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

Passive information collection

We may use special technologies to passively collect information while you are visiting www.lidohotel.co.za (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit www. lidohotel.co.za, the specific pages you visit, and the address of the web site you visited prior to entering www.lidohotel.co.za. We do not link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this site. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this site.

Below we have summarized the primary means of passive information collection at our Site.

(a) Cookies

This site uses cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Site uses session cookies so that you do not have to fill in the same information from page to page within www. lidohotel.co.za. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Site.

(b) Internet Protocol (IP) Addresses

This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this site, and improve the functions of this site.

Information access

We take reasonable steps to ensure that personally identifiable information that you send us via this site is accurate, current, and complete. Toward that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at info@lidohotel.co.za. To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.

Data security

Although we take reasonable steps to protect the personally identifiable information that you provide via this site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.

This site is not intended for use by children

This site is not directed to, and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.